Inbox & messaging
Secure in-app messaging, notifications, the bell.
Sections
Inbox basics
The fundamentals — sending messages, attachments, archiving, search.
Channels
Realm-wide and area-scoped channels, the channel directory, ownership and roles.
In the conversation
Threads, reactions, mentions, presence, drafts, scheduled sends, saved messages.
Direct messages
One-to-one and group DMs.
Notifications & mobile
Mute, snooze, per-channel notification settings, push on the mobile app.
Admin & compliance
Export for audit, retention, privacy and encryption.
All articles in Inbox & messaging
Inbox — overview
Slack-style team chat inside Carerealm: channels, direct messages and area channels that follow access.
Sending a message
Composer features: rich text, mentions, attachments, paste, voice notes — and ⌘+Enter to send.
Attaching files to messages
Drag-and-drop, paste, paperclip — plus voice notes via the mic button.
Archiving and muting threads
Leave a channel, mute notifications, or archive a channel entirely (for owners + admins).
Searching messages
Instant search across every channel and DM you're in — ⌘⇧F to open it from anywhere in Carerealm.
Creating a channel
Start a new public or private channel — and decide who joins.
Area channels
A channel for every supported person, with membership that follows access automatically.
Browsing the channel directory
Find and join public channels in your realm.
Direct messages and group DMs
One-to-one chats and small private groups — outside any channel.
Reply in thread
Spin a follow-up off any message without derailing the main channel.
Reactions and the emoji picker
Acknowledge a message without writing a reply — and find the right emoji fast.
Mentions and the mentions feed
Get someone's attention with @ — and see every time someone tagged you in one place.
Presence, typing indicators and status
See who's online, who's typing, and let your colleagues know if you're in a meeting or off sick.
Drafts and scheduled sends
Per-channel drafts (local to your device) and scheduled messages you can cancel later.
Saved messages and pins
Bookmark messages for yourself (private), or pin them so everyone in the channel sees them.
Channel roles and ownership
Three roles per channel: owner, admin, member. Plus the sole-owner handoff flow.
Notifications, mute and snooze
Per-channel notification levels, plus realm-wide snooze for "do not disturb" sessions.
Mobile app and push notifications
How push works on the mobile app — messaging-only categories, OS controls, no in-app push toggle.
Admin: export messages for audit
Realm admins can export message history as CSV or JSON, filtered by date range, channel and visibility.
Admin: retention and auto-archive
Configurable retention windows for messages and auto-archive of stale channels.
Privacy and encryption
How Carerealm protects message content, what's encrypted, and what's indexed for search.
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