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Documentation for the whole platform, from signup to eMAR and forms to workflows. Search above or browse by category below.

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Getting started

New here? Start with the basics — signup, your first area, navigating the app.

7 articlesBrowse

Areas & people

Areas are how Carerealm groups everything about one supported person. About sections, contacts, access control.

9 articlesBrowse

Your account

Profile, notification preferences, password, two-factor — your personal settings.

7 articlesBrowse

Staff Rota

Plan shifts, manage time & attendance, leave, pay and payroll, and forecast revenue — for the people you support.

46 articlesBrowse

About sections

Per-area About sections — versioned, optionally required reading.

6 articlesBrowse

Daily Diary

Recording, drafts, revisions, archiving and the daily-diary configuration.

14 articlesBrowse

Reminders

Per-area reminders — one-off and recurring, with optional alerts.

5 articlesBrowse

Calendar

Unified per-area day/week/month/agenda view of every dated thing.

6 articlesBrowse

eMAR (medication records)

Electronic medication administration — sheets, rounds, PRN, controlled drugs, safety overrides.

53 articlesBrowse

Medication stock

Stock-check tooling for managing medication inventory in each area.

5 articlesBrowse

Forms

Building, queuing, completing and reviewing forms.

13 articlesBrowse

Contacts

Per-area contact list — GPs, next of kin, emergency contacts, professionals.

2 articlesBrowse

Files

File storage, sharing, version history.

4 articlesBrowse

Money tracking

Petty cash and money-in/money-out tracking for each area.

4 articlesBrowse

Policies & procedures

Realm-wide policy documents — required reading, revisions, read receipts.

5 articlesBrowse

Activity logs

Per-area audit trail of every recorded action — who did what when.

3 articlesBrowse

Inbox & messaging

Secure in-app messaging, notifications, the bell.

21 articlesBrowse

Workflows & automations

Build triggers, conditions and actions to automate routine work.

13 articlesBrowse

Admin controls

Users, roles, branding, SSO, billing, audit logs.

11 articlesBrowse

Mobile app

iOS / Android — installing, offline mode, syncing.

4 articlesBrowse

Security & compliance

Encryption, retention, GDPR, audit trails.

5 articlesBrowse

Troubleshooting

When something looks wrong — sign-in problems, missing data, browser quirks.

5 articlesBrowse
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