Recent app updates

Inbox becomes Slack-style channels

The original thread-and-subject Inbox has been replaced with persistent channels. Set up channels per topic (public or private), get a channel per area that auto-includes anyone with access (and auto-removes them when access changes), and DM colleagues directly. Every channel has reply threads, @-mentions with browser-notification alerts, reactions, pinned messages, a presence dot on every avatar, typing indicators, and cross-channel ⌘K search. The composer is the same TipTap rich-text editor with file attachments up to 25 MB. Messages are encrypted at rest (AES-256-GCM, per-message IV). #general and one channel per existing area were seeded automatically on rollout.

Calendar — every dated thing in one place

A new Calendar app for each person's area. Month, week, day and agenda views of custom events, reminders, diary entries, queued forms and eMAR doses — all on the same grid. Add events (one-off or repeating) directly from any time slot, with categories, colours, locations and recurrence preview. Search across everything from the toolbar, jump dates from a mini-calendar, export the visible range to ICS, or print. Each area's managers get a settings page to choose which sources appear, default view, week start, time format, working hours, default event duration and colour, allowed categories, and whether members can add their own events.

Reminders — refreshed look, plus repeating reminders

The reminders page is now grouped into Overdue, Today, This week, Later and No due date, with a tidy card per reminder showing its due time, alerts and links at a glance. Completed reminders fold away into a collapsible section. Reminders can now repeat — daily, weekly or monthly with an optional end date — and completing a recurring one moves it forward to its next due time instead of clearing it.

Workflows — drag-and-drop automations

A whole new automation system. Wire any event in Carerealm — diary entry, form submission, missed dose, file upload, no diary entry for 48 hours — through optional if-conditions to actions like emailing a manager, queueing a follow-up form for a named carer, posting into the Inbox, or firing a webhook. Workflows live in two places: realm-wide automations under admin / Workflows, and area-only automations inside each supported person's area. Ten starter templates ship out of the box, including "severe incident → escalate", "missed dose → manager alert", and "no diary entry in 48h → email on-call".

In-app notifications

A new bell icon in the header surfaces eMAR alerts, reminders, form completions, policy updates and more — everything that previously only landed in your inbox now also shows up in the app. Click any notification to jump straight to the thing it's about. A dedicated notifications page keeps a full history including anything you've dismissed.

Queue a form for someone to complete

Send a form to a named person — or a whole team — with an optional deadline, reminder timings (24 hours before, an hour before, after it's overdue) and recurrence (daily, weekly, monthly). Assignees see queued forms in a dedicated tab; managers see who's done it and who hasn't. Built for the kind of supervisions, audits and welfare checks that should never quietly slip off the to-do list.

Sign in with Google, Microsoft or Apple

One-click sign in on the trial signup and login screens, web and mobile. Your team can use the work account they already have — no new password to remember.

Single sign-on (SSO) for your organisation

Admins can now enforce sign-in via your existing identity provider — Google Workspace, Microsoft 365 or any SAML 2.0 system. Self-serve setup from the admin area; if anything goes wrong with the configuration it falls back automatically rather than locking your team out.

Daily diary on the mobile app

The mobile app can now read and write daily diary entries with full offline support — start an entry on the bus, finish it at the desk.

Clearer medication timing on the dashboard

Doses now stay in the amber "Due now" state for the full late-administration window instead of flipping to orange the moment a missed-dose alert is emailed. A small bell badge appears on the card when the alert has been sent, so staff aren't surprised by an email landing without seeing why. The actual administered time also now shows on each given dose, alongside the originally scheduled time.

Diary drafts now follow you across devices

Start an entry on your laptop, finish it on your phone. We also fixed the case where the "Resumed an unsaved draft from X ago" banner would stay on screen after you'd started typing.

Bigger eMAR — controlled drugs, PRN, rounds and more

A substantial expansion of the medication administration system: a dedicated controlled-drugs register with witness sign-off, PRN (as-needed) medications with dose limits and effectiveness reviews, medication rounds, self-administration tracking, covert-medication reviews, homely remedies, stock control, and a medication-incident workflow. Everything is tied together with a per-area audit trail.

Recording medications retrospectively

When a dose was given earlier in the shift but wasn't recorded at the time, there's now an explicit retrospective pathway that asks for a reason. The dose shows on the timeline with a small "Late" badge in the audit trail so the time field stays honest — and managers can require approval before a retrospective entry counts.

Your branding, on Carerealm

Upload your organisation's logo, favicon and brand colour from the admin area. The app, the login screen, and the emails Carerealm sends on your behalf all use them. Helpful if you're a parent organisation running multiple services, or you just want the app to feel like yours.

Photo entries and bulk diary tools

Embed photos directly inside a daily diary entry instead of attaching them as files. Managers also get bulk tools to archive or move a whole day's entries between sheets in one go — handy when paperwork goes on the wrong supported individual.

Signatures and comments on forms

Forms can now collect a signature with the finger or trackpad — useful for consent forms, end-of-shift sign-off and audit confirmations. A new comments thread on every submission lets the team discuss an entry without emailing screenshots around.

Medication reminder emails honour British Summer Time

Round-reminder emails now arrive at the right local time year-round, regardless of the GMT/BST switchover.

Secure in-app messaging

Carerealm's first in-app messaging release. Originally launched as threaded email-style messaging with attachments, read receipts and tags — replaced in the 2026-05 release with the channel-based Inbox.

Form sharing and reorganisation

Copy a form to another area, move it into your organisation's shared library, rename it, or change exactly who can submit, see and edit it — all from the forms list. Particularly useful for organisations that want one master version of a care assessment used consistently across several services.

Form locking

Lock a form's structure so no-one accidentally changes the questions while real submissions are still coming in. Per-entry locking is also available for any form currently under review.

Carerealm on iOS and Android

A native mobile app for both iOS and Android, designed offline-first so staff can carry on recording care when the building's Wi-Fi has its bad days — everything syncs back automatically when a connection returns. Still in beta and getting better each month; the web app remains the home for everything else.

Customisable area dashboards

Each area can choose its own dashboard layout — pick the widgets you want, hide the ones you don't, or switch to the new "forms first" layout if your service is built around assessments rather than a daily timeline. Configured per area in Settings.

Per-user notification preferences

A new notification manager in your account settings lets each user choose what they're emailed about and what stays in-app only — so the office manager and the on-call nurse can have very different inboxes.

eMAR settings, scheduled sheets and PDF export

Substantial polish across the medication system: a much clearer settings UI for administration windows and missed-dose alerts, more reliable automatic creation of recurring MAR sheets, and a tidier PDF export with corrected dates and clearer outcome codes for inspectors.

Form statistics and analytics

See submission counts, completion rates and trends per form — useful for spotting which assessments aren't being filled in, or which incident types are creeping up.

Faster, more reliable diary and form exports

Bigger exports no longer time out on the larger services we now look after. Diary, form and file exports run in the background and email you the link when they're ready.

eMAR — electronic Medication Administration Records

A full electronic MAR system replacing the paper chart entirely: scheduled doses, witness sign-off, missed-dose alerts, off-schedule administration with manager approval, allergy and interaction checks, and a tamper-proof audit trail. Built from the ground up around what UK care providers actually need at inspection.