Realm admins can export message history for audit, e-discovery, or analytics from Admin → Settings → Messaging → Export. (Messaging admin now lives inside Settings under its own sidebar group.)
Filters
Date range — start and end.
Channel kind — DMs, group DMs, channels, area channels (or all).
Specific channel — pick one if needed.
Include archived — opt-in.
Include deleted — opt-in. Deleted messages are soft-deleted by default.
Format
CSV (default) or JSON. Each row carries:
message_id, created_at_iso, created_at_ms
channel_id, channel_name, channel_kind, channel_slug, area_id
thread_id, reply_to_message_id
sender_id, sender_name, sender_email
content_plain, content_html
attachment_count
edited_at_iso, deleted_at_iso
Use it for
Compliance audits and inspections.
Data subject access requests (GDPR).
Internal investigations.
Note — Carerealm does not currently keep an audit log of who has run exports. If you need a "who exported what" trail, capture it manually before running the export.