Missing data — "my entry disappeared"

Where to look when you're sure you saved something and now can't find it.

Data doesn't "disappear" in Carerealm — but it can be in a different place than you expect.

Check the activity log

Open the area's activity log and search for the action. If your entry was created, you'll see it. If it was revised or moved, the log shows by whom and when.

Check Drafts

If you wrote a diary entry or form submission but didn't click Submit, it's still in Drafts.

Check the wrong area

Got multiple supported people with similar names? Easy mistake. The activity log of the area you intended will show whether anything from you arrived there.

Filters

On the diary, forms history and similar list pages, default filters can hide things. Click the filter chip and check the date range and status filter.

If it really is gone

If you've checked all the above and it's still missing, raise a support ticket. We can often recover data from backups within the last 30 days.

Last updated 21 May 2026 · by Carerealm · Suggest a feature or change to this article
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