Help centre
eMAR troubleshooting
Common questions and how to fix things when something looks wrong.
Why can't I record this medication?
Common reasons the recorder refuses an administration, and how to resolve each.
Why does it say medication expired?
When a medication shows as expired, what to do with the existing stock, and how to re-enable.
Why is a medication showing as missed?
How "Missed" is calculated, and what to do if you actually gave the dose on time.
How do I fix a wrong recording?
When a recording was made incorrectly — wrong outcome, wrong medication, wrong time — what the corrective flows are.
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