For some areas, a manager can require staff to clock in from the area's location. This is the location check-in, sometimes called a geofence — an invisible circle around the site.
How the check works
When you tap Clock in at a area that requires it, your device asks to share your location. The app compares where you are to the area's set location. If you're inside the allowed distance, you clock in as normal. If you're too far away, the clock-in is blocked.
You'll need to allow location access for the check to run. The location is only used at the moment you clock in or out — it isn't tracked during your shift.
If the check fails
If you're outside the area, you'll see a message such as "You're too far from the location to clock in" — often with how far away you are (for example, "120m away"). To fix it:
Make sure you're actually on site, then try Clock in again.
Check your phone has location switched on, and that you allowed the app to use it (a refused or blocked permission stops the check).
Give it a moment outdoors or near a window — location can take a few seconds to settle to an accurate reading.
If it still won't let you in and you're definitely on site, contact your manager so your clock-in can be sorted out.
Not every area uses this. If your area doesn't require on-site clock-in, you can clock in from wherever you are. Some areas may also ask for a photo when you clock in.
- 1Tap **Clock in** on the shift in **My Shifts** or the mobile app.
- 2Allow location access when your device asks.
- 3If you're on site and inside the allowed distance, you're clocked in.
- 4If you see a "too far from the location" message, move on site and try again — or contact your manager if it persists.
- Turn on location services before your shift starts so clock-in isn't delayed.
- The distance shown in the message is roughly how far you are from the area's set point — handy for telling whether it's a real distance issue or a weak GPS reading.